Complaints Procedure

We will carefully consider any complaint we receive and, if we believe that we have given a less than satisfactory service, we will take all reasonable steps to put it right.

In the first instance please address your complaint in writing to the Insolvency Practitioner appointed on the matter. We will acknowledge your complaint in writing.

We endeavour to respond in writing to all complaints within a period of 7 working days from receipt.

This period is necessary to allow time for an investigation into the matters that have been raised.

Following receipt of our response, if you do not consider that your complaint has been dealt with adequately or fully, please read the following information.

All correspondence states the Recognised Professional Body (RPS) which governs the Insolvency Practitioner with responsibility for the matter.

In the event that you are still dissatisfied you have the right to complain using the online Insolvency Complaints Gateway which is accessed through the Insolvency Services’ website:

www.gov.uk/complain-about-insolvency-practitioner

Please note Natalie Anne Hughes (IP No 14336) is licensed to act as an Insolvency Practitioner in the UK by the Insolvency Practitioners Association.

Regulatory body contact details:

Head of Regulatory Operations

Insolvency Practitioners’ Association

Valiant House

4-10 Heneage Lane

London

EC3A 5DQ

Contact Information for complaints:

By Email [email protected]

By Post Simply Corporate Limited, The Town Hall, Burnley Road, Padiham, Lancashire, BB12 8BS

By Telephone 01282 222420